Hardcover, FINE/GOOD PLUS, edgewear and closed tear, 151 pgs. A great deal has been written about change and resistance, but most of the discussion has focussed on large scale change. This book fills a gap in the literature. It deal with the heart of the matter--the upclose daily human reality of change and the resistance it fosters. It provides on-line managers and supervisors with a few key concepts that will help them better understand human behavior, particularly that troublesome behavior called resistance.

Employees, Business, Change, Managers, Supervisors